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FAQ

Where can I can play World of Peppa Pig?
For IOS: World of Peppa Pig is currently available on iPads and iPhones with iOS 9 and above.

For Android: World of Peppa is supported on most available Android tablets, and phones.

World of Peppa Pig is currently available in the UK, US, Canada, Australia and New Zealand.
Why can't I hear any sound?
Please check your volume levels. Sometimes it’s easy to accidentally press the volume down button or accidentally access "AirPlay" mode. Try pressing the volume up button or disable "AirPlay" mode in the control panel.

If you are using an Apple device, please try the following:

Check your AirPlay and volume levels
Sometimes it’s easy to accidentally press the volume ‘down’ button or accidentally access ‘AirPlay’ mode. Try pressing the volume ‘up’ button or disable ‘AirPlay’ mode in the control panel.

Check your device sound is not muted
If your device has a Ring/Silent switch on its side, make sure it's toggled to ring (if you can see an orange dot, your device is muted).

Some newer iPads do not have the Ring/Silent switch. IF your iPad does
Check the settings on your iPad, the sound issues could be related to the side switch Rotation Lock/Mute function:

1. Go to Settings > General > Use Side Switch To > and make sure ‘Rotation Lock’ is enabled
2. Toggle the side switch to ‘mute’ (the orange dot showing)
3. Open the app. Can you hear any sound?
4. Go back to Settings > General > Use Side Switch To > and select 'Mute'
5. Toggle the side switch to ‘Ring’ (orange dot not showing)
6. Open the app again. Can you hear any sound?
7. Lastly, try Settings > General > Use Side Switch To > and switch it back to select ‘Rotation Lock’

*For some iOS 10.3.1 users, changing the setting from ‘Mute’ to ‘Lock Rotation’ seems to fix the sound problem.

Close ALL apps and reboot your device
Double tap the home button so that you can access each app that is running and slide each of them up to close them.
Press and hold the ‘Power’ and ‘Home’ button down together until the device screen goes black. This takes a short while then the Apple logo appears, which means your phone is rebooting.

Some 10.3.1 users on newer devices have the soft mute ON in their Control Bar
Slide the control bar up from the bottom of the device; some users on 10.3.1 and newer devices have the ‘Bell’ symbol for mute. Switch it to OFF.

If these steps don't resolve your issue, please contact us at subscriptions@peppapig.com.
I purchased World of Peppa Pig but it' s not showing up on my device?
Have you tried searching for the app using the search bar? If you swipe to the left of the start page on your device, you’ll find a search field where you can enter the name of the app you're searching for. As you start typing, apps that match your search term will appear in a list below it.

You can also try finding your previously purchased apps and re-downloading them:

1. Open the App Store on your device.

2. Make sure you are signed in with the same account used for the original purchase.

3. Tap on Purchased from the bottom navigation bar. (On iPhone or iPod touch, tap Updates from the bottom navigation bar, then tap Purchased.)

4. Locate the app in your Purchased tab.

5. Tap the download button.

World of Peppa Pig was accidentally erased! How do I get it back?
Don’t worry, it's easy!

1. Open the App Store on your device. Make sure you are signed in with the same account used for the original purchase.

2. Tap on Purchased from the bottom navigation bar. (On iPhone or iPod touch, tap Updates from the bottom navigation bar, then tap Purchased.)

3. Locate the app in your Purchased list.

4. Tap the download button.
I subscribed to World of Peppa Pig but now all the content is locked again. How do I fix this problem?
Firstly, check your device to make sure you are signed into the same app store account you subscribed with. If that doesn’t work, you can contact us for help at subscriptions@peppapig.com
If I reinstall / re-download World of Peppa Pig will I be charged for my subscription again?
As long as you re-download from the same iTunes or Google Play account that you used to purchase the app, you won't be charged.
Does World of Peppa Pig have any in-app purchases or advertisements?
We offer a monthly subscription service. A paid subscription unlocks all the content in the app and gives you immediate access to updates that arrive every two weeks. If you are interested in subscribing please download the app and select your free trial. There is a choice between a monthly and yearly subscription.
When is the next update going to be released?
We add new activities to World of Peppa Pig every two weeks as well as providing major updates quarterly, each Spring, Summer, Autumn and Winter.
How do I sign up for monthly emails?
You need to be a subscriber of the World of Peppa Pig in order to receive our monthly update emails. If you’ve subscribed but not added in your email, you can do so in the “Account Settings” section of the app.
I signed up for monthly emails, but I don’t want to them anymore. How do I stop them?

You can easily unsubscribe from our monthly email list by clicking the ‘unsubscribe’ button at the bottom of one of our emails.
Where can I get the World of Peppa Pig App ?
World of Peppa Pig is available to download free through the iTunes store for iPad or through Google Play.To subscribe tap “start my free trial” or the settings wheel and access your account details. You can also subscribe through your iTunes or Google Play account.
I want a refund, how can I do this?
Refunds are not available for subscriptions - however, you can cancel anytime. For a monthly subscription a cancellation takes effect in the month following the current month. You must cancel 24 hours before the final day of your subscription. For yearly subscription the cancellation takes effect the year following your current annual subscription period. You must cancel 24 hours before the final day of your subscription.
Are other Peppa Pig Apps available?
You can find our range of other Peppa Pig apps to download from iOS, Android and Amazon app stores, published by ‘Entertainment One’ here -

https://itunes.apple.com/gb/developer/entertainment-one/id556980755
My child didn’t get their birthday surprise?
Birthday greetings are only available to subscribed members. If you are not sure whether or not you have an active subscription you can check under your account settings.