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FAQs

  • Why have you changed the Peppa Pig Website?


    Some of you may have noticed the Peppa Pig website has changed. As the digital landscape changes daily, children are using websites less and less, and moving more towards apps. To ensure we are in-line with these changes and trends, we have rebuilt the site specifically for Grown-Ups. A place where you can get the latest news, find out about upcoming Peppa Pig events and download activities to keep your little ones busy.

  • Where have some of the old games and videos gone?

    In order to provide the best experience on the Peppa Pig website we’ve had to remove some content. However, you can still view some of the videos by visiting our YouTube channel or playing Peppa games across our app catalogue, more information of which can be found on our apps section of the website.

  • Why do you need my information for the Muddy Puddles Club newsletter?

    If you are a Parent, Grandparent or Guardian and would like to receive regular emails from the Muddy Puddles Club, we will require some personal information i.e. your name and email address.

  • Who has access to my personal information?

    When you submit your details to us you have an option to tick some marketing boxes. By ticking these boxes you agree that eOne (or third party data processors acting on our behalf) may collect, store and use your personal information to provide our services (and provide information about our or other 3rd party services, depending on the options selected by you), activities or online content, which may be tailored to your individual tastes. You do not have to tick these boxes.

    You can unsubscribe from our communications at any time.

    We will not disclose your personal information to any third party unless you have consented to this when you select the optional marketing tick boxes. If you do consent but later change your mind, you may contact us to amend your preferences.

    Please see our privacy policy for more information.

  • How do you protect my information?

    We take appropriate technical and organisational measures to safeguard the personal information that we hold about you and regularly review our security measures to consider new technologies and methods, to safeguard your data. Please note that no transmission over the Internet can ever be guaranteed secure and we consequently cannot guarantee the security of any personal information that we receive over the Internet.

  • What is a cookie and how is it used?

    Our website uses cookies. A cookie is a small file of letters and numbers sent to your browser when you visit our website. eOne’s websites use cookies solely for tracking analysis to track how users interact with our websites and not for tracking individual users’ details or their data. These cookies are “analytical” cookies and allow us to recognise and count the number of visitors and see how visitors move around the site when they are using it. Some cookies will be used for enhancing the user experience on the website e.g. sound on or off.

    Please see our cookies policy for more information, including how to disable cookies.

  • How can I keep my child safe on the web?

    To help protect your children, we suggest several precautions they can take to stay safe while on the Internet. They are:

    • Advise them never give out personal information, such as their real name, age, location, phone number or school.
    • Ask them to tell you if someone says or does something on the Internet that makes them feel uncomfortable, or if someone asks for their personal information.
    • Change your internet security settings on your computer to prevent your children from viewing unsuitable content. When they are searching the internet, another measure is for them to use the safe search facility available on most good search engines.

    If you do not have a firewall or security software for your computer we strongly recommend you look into this as an option. Stick to these rules and you’re more likely to have a positive experience online!

    If you are concerned about any aspect of the website, then please do not hesitate to contact us at: support@peppapig.com.

  • Why isn’t the website working?

    There might be a small technical problem so try refreshing your web browser.

    Refreshing your web browser in Chrome
    Click the button at the top of the screen with a black arrow twisted into a circle shape.

    Refreshing your web browser in Firefox
    Click the button at the top of the screen with a blue arrow twisted into a circle shape.

    Refreshing your web browser in Safari
    Click the button at the top of the screen with a black arrow twisted into a circle shape.

    Refreshing your web browser in Internet Explorer
    Click the button at the top of the screen with two green arrows, one pointing up and one pointing down.

    If you are still experiencing problems, you may be using an old browser version. This website supports Internet Explorer 8 and above. To download the most recent Internet Explorer see http://windows.microsoft.com/internet-explorer/download-ie

  • I need Adobe Acrobat to download the activity sheets, how can I install Adobe Acrobat?

    Adobe Acrobat Reader allows you to read and print out some activities on this website. You will need Adobe Acrobat Reader to do this. You can download and install Adobe Acrobat Reader from http://get.adobe.com/reader/

  • Where do I go if I can’t find an answer on this page?

    If you continue to experience technical problems please email support@peppapig.com. This email address is for technical queries only and only technical queries will be responded to. 

  • Where can I find Peppa Pig Apps?

    You can find our full range of Peppa Pig apps to download from iOS, Android and Amazon app stores, published by ‘Entertainment One’ at the following links:

    iOS
    : https://itunes.apple.com/gb/developer/entertainment-one/id556980755
    Google Play: https://play.google.com/store/apps/dev?id=5920339924959681787
    Amazon: https://www.amazon.co.uk/s?ie=UTF8&field-brandtextbin=Entertainment One Ltd&index=mobile-apps&search-type=ss

  • I am experiencing techincal issues, what should I do?

    We are really sorry to hear you are having issues with on of our apps, and will investigate further. Please send us more information (app, device name, device model, OS, screenshot of the issue… etc.) at support@peppapig.com, as we will try to replicate the issue ourselves and will be able to resolve once we identify the problem.

  • How can I ask for a refund?

    Google Play
    If the purchase was made through Google Play, please send an email to support@peppapig.com explaining why you would like to be refunded and also include the transaction ID of the purchase. You will be able to find the transaction ID in the Google Play email confirming your purchase or alternatively at the following link: https://payments.google.com/payments/home#oneTimePurchase

    Apple
    If the app was bought through an Apple device, you will need to contact Apple directly through this page, as we are unfortunately unable to refund purchases made on the Apple App Store ourselves: http://reportaproblem.apple.com/

  • I am not able to hear any sound, what should I do? (iOS specific issue)

    Check your AirPlay and volume levels
    Sometimes it’s easy to accidentally press the volume ‘down’ button or accidentally access ‘AirPlay’ mode. Try pressing the volume ‘up’ button or disable ‘AirPlay’ mode in the control panel.

    Check your device sound is not muted
    If your device has a Ring/Silent switch on its side, make sure it’s toggled to ring (if you can see an orange dot, your device is muted).

    Some newer iPads do not have the Ring/Silent switch. IF your iPad does
    Check the settings on your iPad, the sound issues could be related to the side switch Rotation Lock/Mute function:

    1. Go to Settings > General > Use Side Switch To > and make sure ‘Rotation Lock’ is enabled
    2. Toggle the side switch to ‘mute’ (the orange dot showing)
    3. Open the app. Can you hear any sound?
    4. Go back to Settings > General > Use Side Switch To > and select ‘Mute’
    5. Toggle the side switch to ‘Ring’ (orange dot not showing)
    6. Open the app again. Can you hear any sound?
    7. Lastly, try Settings > General > Use Side Switch To > and switch it back to select ‘Rotation Lock’

    *For some iOS 10.3.1 users, changing the setting from ‘Mute’ to ‘Lock Rotation’ seems to fix the sound problem.

    Close ALL apps and reboot your device
    Double tap the home button so that you can access each app that is running and slide each of them up to close them.
    Press and hold the ‘Power’ and ‘Home’ button down together until the device screen goes black. This takes a short while then the Apple logo appears, which means your phone is rebooting.

    Some 10.3.1 users on newer devices have the soft mute ON in their Control Bar
    Slide the control bar up from the bottom of the device; some users on 10.3.1 and newer devices have the ‘Bell’ symbol for mute. Switch it to OFF.

    If these steps don’t resolve your issue, please contact us at support@peppapig.com.

    Family Sharing

    Peppa Pig Premium apps are all eligible for family sharing both on Google Play and iOS devices. Please check the following links for a detailed guide on how to implement family sharing on each OS.

    Google Play: https://support.google.com/googleplay/answer/7007852 iOS: https://support.apple.com/HT201088

    iOS: https://support.apple.com/HT201088

Age Gate

To access the Muddy Puddles Club sign up form please enter the below information.

Please enter a valid year.